Return and Refund Policy

We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it: unworn, unused, with its original tags attached, and in its original packaging. You will also need a receipt or other proof of purchase.

To request a return, please contact us at contact@nivorya.com.

If your return request is accepted, we will send you a return shipping label along with instructions on how and where to send your package.

Items returned without first requesting a return will not be accepted.

If you have any questions about returns, you can always contact us at contact@nivorya.com.

Damages and Order Issues

Please inspect your order upon delivery.

If your item is defective, damaged, or if you received the wrong item, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Exceptions — Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care products (such as beauty products).

We also do not accept returns of hazardous materials, flammable liquids, or gases.

If you have questions or concerns about a specific item, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to get the item you want is to return the item you currently have and, once your return is accepted, place a separate order for the new item.

European Union 14-Day Right of Withdrawal

Notwithstanding the above, if your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, without providing a reason.

As with standard returns, your item must be in the same condition as when you received it: unworn, unused, with its original tags attached, and in its original packaging.

You will also need a receipt or other proof of purchase.

Refunds

We will notify you once we have received and inspected your returned item and let you know whether your refund has been approved.

If approved, your refund will be automatically issued to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@nivorya.com.