Shipping and Delivery Policy

At Nivorya, we are committed to making your shopping experience convenient, reliable, and transparent. We work with trusted logistics partners to ensure that orders are processed and delivered as efficiently as possible.

1. Order Processing

Once you place an order, our team begins preparing it for shipment.

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

During promotional events, holidays, or periods of high demand, processing times may be slightly longer.

Once your order has shipped, you will receive a shipping confirmation email containing tracking information, when available.

2. Shipping and Delivery Times

Our estimated delivery time is 5–8 business days, depending on your location and local delivery conditions.

Please note that order processing and shipping are two separate stages. The estimated delivery time begins when your package has been shipped.

Delivery times may vary due to carrier delays, customs clearance procedures, public holidays, weather conditions, or other circumstances beyond our reasonable control.

We make every effort to deliver orders within the estimated timeframe. This does not affect your legal rights regarding delivery.

3. Shipping Costs

Any applicable shipping fees are calculated and displayed at checkout before payment.

Free shipping offers or promotional shipping discounts will be clearly indicated during checkout.

No additional shipping charges will be applied after your order is confirmed without your consent.

4. Order Tracking

Once your package has shipped, you will receive a shipping confirmation email containing a tracking number and instructions for tracking your package, when available.

Tracking information may take 24–48 hours after shipment to become active.

If you experience any difficulties tracking your package, please contact us at contact@nivorya.com.

5. International Shipping

Nivorya offers shipping to selected countries.

Shipping availability, delivery times, and applicable fees may vary depending on the destination country or region.

Any applicable customs duties, import taxes, or additional charges will be handled and communicated in accordance with local regulations.

Where required by law, customers will be informed of applicable charges before completing their purchase.

6. Incorrect Shipping Information

Before placing your order, please ensure that your shipping address and contact information are accurate.

If you notice an error, please contact us as soon as possible at contact@nivorya.com.

We will make reasonable efforts to update your shipping information before your order is dispatched.

Once your package has shipped, changes may no longer be possible.

7. Delayed or Undelivered Orders

If your order has not arrived within the estimated delivery timeframe, we recommend checking your package's tracking information first.

If your package is delayed, lost, or not delivered, please contact our customer support team and provide your order number.

We will investigate the situation with our logistics partners and take appropriate steps to find a suitable resolution.

If your order is not delivered, you retain the right to request a replacement shipment, a refund, or any other remedy available under applicable consumer protection laws.

8. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

To help us resolve the issue quickly, please provide:

• Your order number.

• A brief description of the issue.

• Clear photos of the affected product, when available.

Depending on the circumstances, we will arrange an appropriate replacement, refund, or other resolution, at no additional cost where required by law.

9. Order Changes and Cancellations

If you wish to modify or cancel your order, please contact us as soon as possible at contact@nivorya.com.

We will do our best to accommodate your request before your package is shipped.

Once an order has been shipped, modifications or cancellations may no longer be possible.

However, you may still request a return in accordance with our Return and Refund Policy and applicable consumer protection laws.

10. Contact Us

If you have any questions regarding shipping, delivery, package tracking, or your order, our customer support team will be happy to assist you.

Store Name: Nivorya

Website: https://nivorya.com

Email: contact@nivorya.com

We are committed to providing reliable service and a positive shopping experience for every customer.